Patience Ogbonnaya
Patience Ogbonnaya is a seasoned Senior HR and Talent Management Professional with over 16 years of experience, she has demonstrated success in spearheading strategic HR initiatives within the financial services sector. Recognized for her adeptness in Talent Acquisition, Employee Retention, Performance Management, Succession Planning, and Organizational Development, Patience possesses a comprehensive understanding of labour market trends and legal compliance, pivotal in attracting, nurturing, and retaining top talent.
In her tenure at Ikeja Electric Plc, she showcased capacity for innovation and impact. As Career Management Lead, she engineered programs that drove a 15% surge in employee satisfaction and retention, leveraging skills assessments and coaching to empower talent growth. Additionally, she streamlined service delivery as Employee Service Lead, introducing automation resulting in a 25% reduction in turnaround time for employee inquiries, demonstrating commitment to operational excellence.
At Fidelity Bank Plc, she orchestrated the management of group insurance and HMO schemes, fostering employee well-being and engagement, evidenced by a 15% decrease in absenteeism. Through initiatives such as team-building activities and a robust employee recognition program, she fostered a culture of collaboration and appreciation, driving satisfaction scores upwards.
Her tenure at Heritage Bank Plc saw her at the helm of employee relations, where she championed programs resulting in a 15% reduction in employee relations issues. She upheld compliance with labour laws and regulations, mitigating legal risks, and fostering a fair and inclusive workplace environment.
With a master’s in industrial and Labour Relations from the University of Lagos and certifications including ISO 45001 Lead Implementer and Associate of the Chartered Institute of Personnel Management, she combines academic rigor with practical expertise. As a forward-thinking leader with a track record of driving change and sustaining values, Patience is poised to lead HR practice in a financial service institution, driving growth, and fostering a culture of excellence and innovation.
In her tenure at Ikeja Electric Plc, she showcased capacity for innovation and impact. As Career Management Lead, she engineered programs that drove a 15% surge in employee satisfaction and retention, leveraging skills assessments and coaching to empower talent growth. Additionally, she streamlined service delivery as Employee Service Lead, introducing automation resulting in a 25% reduction in turnaround time for employee inquiries, demonstrating commitment to operational excellence.
At Fidelity Bank Plc, she orchestrated the management of group insurance and HMO schemes, fostering employee well-being and engagement, evidenced by a 15% decrease in absenteeism. Through initiatives such as team-building activities and a robust employee recognition program, she fostered a culture of collaboration and appreciation, driving satisfaction scores upwards.
Her tenure at Heritage Bank Plc saw her at the helm of employee relations, where she championed programs resulting in a 15% reduction in employee relations issues. She upheld compliance with labour laws and regulations, mitigating legal risks, and fostering a fair and inclusive workplace environment.
With a master’s in industrial and Labour Relations from the University of Lagos and certifications including ISO 45001 Lead Implementer and Associate of the Chartered Institute of Personnel Management, she combines academic rigor with practical expertise. As a forward-thinking leader with a track record of driving change and sustaining values, Patience is poised to lead HR practice in a financial service institution, driving growth, and fostering a culture of excellence and innovation.